Effective Date: 13 June 2026
Last Updated: 13 June 2026

Welcome to Veenora.

These Terms and Conditions govern your access to and use of www.veenora.in, including purchases made through the Website.

The Website and the Veenora brand are operated by:

Vivek Ventures
Trading as: Veenora
Address: Shop No. 03, Yashwant Colony, D’Souza Colony, College Road, Nashik – 422005, Maharashtra, India
Email: veenoraofficial@gmail.com
Phone and WhatsApp: +91 7600968931
Business Hours: 9:00 AM to 9:00 PM

In these Terms, “Veenora”, “we”, “us” and “our” refer to Vivek Ventures. “Customer”, “you” and “your” refer to any person who accesses the Website or purchases products from us.

By accessing the Website, creating an account or placing an order, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy and Return, Refund and Cancellation Policy.

1. Eligibility

You may use the Website and place an order only if you are legally competent to enter into a binding contract.

If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian who agrees to these Terms.

You are responsible for ensuring that all information submitted by you is accurate, complete and current.

2. About Veenora

Veenora offers bags, backpacks, travel accessories and related lifestyle products, including:

• Backpacks
• Laptop bags
• Travel bags
• Crossbody bags
• Tote bags
• Utility bags
• Travel accessories
• Corporate and customised products

The availability, specifications and features of products may differ and will be stated on the relevant product page.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, photographs, materials, colours, measurements, features and prices displayed on the Website are accurate.

However, you acknowledge that:

• Colours may appear different because of lighting, photography and screen settings.
• Minor differences may occur between manufacturing batches.
• Measurements may be subject to reasonable manufacturing tolerances.
• Texture, stitching, hardware placement and finishing may vary slightly.
• Packaging may change without affecting the product itself.
• Accessories shown in photographs are not included unless expressly stated.
• Product images are for representation and may not always reflect exact scale.

Reasonable variations that do not materially affect functionality shall not automatically constitute defects.

You must review the product details, dimensions, capacity, compatibility and specifications before placing an order.

4. Vegan-Leather and Material Disclaimer

Products described as vegan leather are made using non-animal leather alternatives or synthetic materials, as stated on the applicable product page.

The appearance and lifespan of vegan leather may be affected by:

• Heat
• Humidity
• Water exposure
• Friction
• Improper storage
• Harsh cleaning products
• Chemicals
• Direct sunlight
• Overloading
• Normal ageing

Customers must follow the applicable product-care instructions.

5. Water-Resistance Disclaimer

Unless a product is expressly described as waterproof, Veenora products should be treated as water-resistant only.

Water resistance may provide limited protection from light splashes or brief exposure to light rain. It does not mean that a product is suitable for:

• Submersion
• Heavy rainfall
• Prolonged water exposure
• Machine washing
• Carrying wet items
• Storage in damp conditions

Veenora does not guarantee protection of electronic devices, documents or other contents against water damage.

6. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees unless otherwise stated.

The final amount payable will be shown during checkout and may include:

• Applicable taxes
• Shipping charges
• Cash-on-delivery charges
• Discounts
• Promotional deductions
• Other clearly disclosed charges

We may change prices, offers or discounts at any time before an order is accepted.

If a product is listed at an incorrect price because of a technical, typographical or system error, we may cancel the affected order and refund any payment received.

7. Promotions and Coupon Codes

Promotional offers and coupon codes:

• Are valid only for the stated duration
• May apply only to selected products
• May be limited to selected customers
• Cannot be exchanged for cash
• Cannot be combined unless expressly permitted
• May have a minimum-order requirement
• May be restricted to one use per customer, account, address or mobile number

We may cancel an order where a coupon or promotion has been manipulated, duplicated, misused or fraudulently obtained.

8. Placing an Order

When you place an order, you are making an offer to purchase the selected product subject to these Terms.

An automated order confirmation, payment receipt or message does not necessarily mean that the order has been finally accepted.

An order is accepted when we confirm processing or dispatch, subject to:

• Product availability
• Successful payment
• Verification of order details
• Verification of customer information
• Delivery-location serviceability
• Fraud and risk checks
• Accuracy of product and pricing information

We may decline or cancel an order before dispatch where reasonably necessary.

9. Order Verification

We may contact you by telephone, WhatsApp, email, SMS or OTP to verify:

• Customer identity
• Mobile number
• Delivery address
• Order details
• Cash-on-delivery intent
• Suspicious or unusual transactions

An order may be delayed or cancelled where verification cannot be completed.

10. Payment

Payments may be processed through third-party payment gateways and payment methods displayed at checkout.

You confirm that:

• You are authorised to use the selected payment method.
• The payment information provided is accurate.
• The transaction does not violate applicable law.
• You will not initiate a false or fraudulent payment dispute.

Veenora does not request your UPI PIN, banking password, card PIN, CVV or OTP through telephone, email, WhatsApp or social media.

Payment failures, reversals and banking delays may be governed by the payment provider’s own terms.

11. Cash on Delivery

Cash on Delivery may be available only for selected locations, products, order values or customers.

We may require verification or partial advance payment before approving a COD order.

COD availability may be refused or withdrawn where:

• The address is incomplete or non-serviceable.
• The customer cannot be contacted.
• Verification fails.
• Previous COD orders were repeatedly refused.
• Fraud or misuse is suspected.
• The courier does not support COD for the location.

The customer must be available to receive the order and pay the amount due.

12. Shipping and Delivery

Shipping and delivery are governed by our separate Shipping Policy.

Delivery timelines displayed on the Website are estimates and may be affected by:

• Courier delays
• Weather
• Public holidays
• Remote locations
• Government restrictions
• Incorrect customer details
• Customer unavailability
• Operational disruptions
• Events beyond our reasonable control

You are responsible for providing a complete and accurate shipping address, postal code and working mobile number.

Veenora shall not be responsible for delays or failed delivery caused by incorrect or incomplete information supplied by the customer.

13. Returns, Refunds, Exchanges and Cancellations

All requests relating to:

• Order cancellation
• Returns
• Exchanges
• Damaged products
• Incorrect products
• Missing items
• Refund eligibility
• Refund deductions
• Refund processing time
• Non-returnable products

are governed exclusively by our separate Return, Refund and Cancellation Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Nothing in these Terms limits any mandatory consumer right that cannot lawfully be excluded.

14. Product Inspection and Evidence

Customers should inspect the external package before accepting delivery.

Where a parcel appears opened, severely damaged, empty, tampered with or resealed, the customer should refuse delivery where reasonably possible or immediately contact Veenora.

For claims involving transit damage, missing items, incorrect products or empty packages, we may request reasonable supporting evidence, including:

• Photographs of the parcel
• Shipping label
• Product photographs
• A continuous unboxing video
• Invoice or order details

The absence of supporting evidence may affect our ability to investigate the claim but will not remove any non-waivable legal rights.

15. Product Use and Care

Products must be used only for their intended purpose.

Customers must not:

• Overload the product
• Carry sharp or leaking items without protection
• Machine wash the product unless expressly permitted
• Expose the product to fire, excessive heat or chemicals
• Store the product while wet
• Use harsh cleaners or solvents
• Make unauthorised alterations or repairs

Veenora is not responsible for damage arising from misuse, overloading, accidents, improper care, unauthorised repair or failure to follow care instructions.

16. No Implied Warranty

A product warranty applies only where a specific written warranty is expressly stated on the product page, invoice or warranty document.

General promotional language, photographs or product descriptions shall not create an additional warranty beyond what is expressly stated.

Any applicable warranty does not ordinarily cover:

• Normal wear and tear
• Scratches or scuffs
• Colour fading
• Accidental damage
• Water damage
• Overloading
• Improper storage
• Misuse
• Unauthorised repairs
• Damage caused by airlines, couriers or third parties
• Natural ageing of vegan-leather or synthetic materials

This clause does not exclude rights that cannot legally be waived.

17. Customer Accounts

You may be permitted to create an account on the Website.

You are responsible for:

• Protecting your password
• Restricting unauthorised device access
• Maintaining accurate account details
• All activity carried out through your account
• Notifying us of suspected unauthorised access

We may suspend or terminate an account used for fraud, abuse, unlawful activity or violation of these Terms.

18. Reviews and Customer Content

Customers may be allowed to submit reviews, ratings, photographs, comments and other content.

By submitting content, you confirm that:

• It reflects your genuine experience.
• It is accurate and not misleading.
• You own the content or have permission to submit it.
• It does not infringe third-party rights.
• It does not contain unlawful, defamatory or abusive material.
• It does not disclose confidential or sensitive information.

You grant Veenora a non-exclusive, worldwide, royalty-free right to reproduce, display and use such content for website, customer-service and promotional purposes, subject to applicable law.

We may moderate or remove content that violates these Terms.

19. Intellectual Property

All Website and brand content, including:

• The Veenora name and logo
• Product names
• Product photographs
• Product designs
• Text
• Graphics
• Artwork
• Videos
• Packaging
• Icons
• Website layout
• Marketing materials

is owned by or licensed to Veenora or Vivek Ventures and is protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, scrape, republish or commercially exploit Website content without prior written permission.

Purchasing a Veenora product does not transfer ownership of any intellectual-property right.

20. Prohibited Use

You must not:

• Use the Website for unlawful activity
• Place fraudulent or false orders
• Impersonate another person
• Attempt unauthorised access
• Interfere with Website security
• Upload malware or malicious code
• Scrape or copy Website content without permission
• Manipulate prices, reviews, offers or coupons
• Abuse payment or refund systems
• Violate intellectual-property rights
• Use automated tools that place an unreasonable load on the Website
• Submit false, abusive or defamatory content

We may restrict access, suspend accounts, cancel orders or pursue legal remedies where misuse is suspected.

21. Third-Party Services

The Website may rely on third-party services, including:

• Payment gateways
• Courier providers
• Hosting companies
• Analytics services
• Communication services
• Social-media platforms
• Plugins and technology providers

Third-party services may be subject to their own terms and privacy policies.

Veenora is not responsible for independent third-party systems or websites except to the extent required under applicable law.

22. Website Availability

We do not guarantee that the Website will always be uninterrupted, secure or error-free.

The Website may be temporarily unavailable because of:

• Maintenance
• Software updates
• Security incidents
• Hosting failures
• Network problems
• Technical errors
• Events beyond our reasonable control

We may modify, suspend or discontinue Website features where reasonably necessary.

23. Limitation of Liability

To the maximum extent permitted by law, Veenora shall not be liable for indirect, incidental, special or consequential loss arising from:

• Website interruption
• Customer misuse of a product
• Failure to follow care instructions
• Unauthorised access caused by customer negligence
• Courier delays beyond our reasonable control
• Third-party services
• Loss of business, profit, opportunity or data

Where liability cannot legally be excluded, liability shall be determined under applicable law.

Nothing in these Terms excludes liability for fraud, wilful misconduct, defective goods, deficiency in service or other rights that cannot legally be restricted.

24. Indemnity

To the extent permitted by law, you agree to indemnify Veenora and Vivek Ventures against reasonable claims, losses and expenses arising directly from:

• Your unlawful use of the Website
• Your breach of these Terms
• Fraud carried out through your account
• Your infringement of third-party rights
• False or unlawful content submitted by you

This clause does not restrict mandatory consumer rights.

25. Force Majeure

Veenora shall not be responsible for delay or failure caused by events beyond its reasonable control, including:

• Natural disasters
• Floods
• Fires
• Epidemics or pandemics
• War
• Civil unrest
• Strikes
• Government action
• Transport interruption
• Courier disruption
• Power failure
• Telecommunications failure
• Supply-chain disruption

We will make reasonable efforts to communicate significant delays and take appropriate action regarding affected orders.

26. Privacy

Collection and processing of personal information are governed by our separate Privacy Policy.

By using the Website, you acknowledge that your personal information may be processed for purposes including:

• Order fulfilment
• Payment verification
• Delivery
• Customer support
• Fraud prevention
• Legal compliance

Please review the Privacy Policy before using the Website.

27. Grievance Redressal

For complaints relating to Website use, orders, payments, products or customer service, contact:

Grievance Contact: Vivek Jagdhane
Business: Vivek Ventures, trading as Veenora
Address: Shop No. 03, Yashwant Colony, D’Souza Colony, College Road, Nashik – 422005, Maharashtra, India
Email: veenoraofficial@gmail.com
Phone and WhatsApp: +91 7600968931
Business Hours: 9:00 AM to 9:00 PM

Please provide:

• Your name
• Order number
• Registered mobile number
• Description of the issue
• Relevant photographs or documents

28. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable consumer-protection law and the jurisdiction of legally competent consumer commissions, courts and statutory authorities, disputes shall be subject to the competent courts at Nashik, Maharashtra.

Nothing in this clause prevents a consumer from approaching another forum where permitted by mandatory law.

29. Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect.

The invalid provision shall be modified only to the minimum extent required to make it lawful and enforceable.

30. No Waiver

Failure by Veenora to enforce any provision shall not constitute a waiver of that provision or any other right.

31. Changes to These Terms

We may update these Terms to reflect changes in:

• Law
• Business practices
• Website functionality
• Products
• Services
• Payment methods
• Shipping arrangements

Updated Terms will be published on this page with a revised “Last Updated” date.

Changes shall apply prospectively unless otherwise required by law.

32. Contact Us

Veenora
Operated by: Vivek Ventures
Address: Shop No. 03, Yashwant Colony, D’Souza Colony, College Road, Nashik – 422005, Maharashtra, India
Email: veenoraofficial@gmail.com
Phone and WhatsApp: +91 7600968931
Website: www.veenora.in
Business Hours: 9:00 AM to 9:00 PM