Last Updated: [13/06/2026]

This Privacy Policy explains how Veenora, operated by VIVEK VENTURES, having its registered office at: Shop no 03, Yashwant colony, D’Souza colony, College Road, Nashik 422005 (“Veenora”, “we”, “us” or “our”), collects, uses, stores, shares and protects personal information when you visit, access or make a purchase through www.veenora.in (“Website”).

By accessing or using the Website, creating an account, submitting information or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Identity and Contact Information

• Full name
• Billing and shipping address
• Email address
• Mobile number
• Account username and login information

B. Order and Transaction Information

• Products viewed, selected or purchased
• Order number, order value and order history
• Delivery, cancellation, return and refund information
• Payment status and transaction reference numbers
• Coupon, discount and promotional information

C. Payment Information

Payments are processed through authorised third-party payment gateways. We generally do not directly store your complete debit card, credit card, UPI PIN, CVV, banking password or other payment authentication credentials.

Payment providers may collect and process payment information according to their own privacy policies, security standards and legal obligations.

D. Technical and Usage Information

When you use the Website, we may automatically collect:

• IP address
• Browser type and version
• Device type and operating system
• Pages viewed and time spent on the Website
• Referring links and exit pages
• Cart activity and checkout activity
• Cookie identifiers and approximate location derived from technical data
• Website errors, performance information and security logs

E. Communications

We may retain communications sent through:

• Contact forms
• Email
• Telephone
• WhatsApp
• Social-media platforms
• Customer-support conversations
• Reviews and feedback

Please do not send unnecessary confidential or sensitive information through these channels.

2. How We Use Your Information

We may use personal information to:

• Process, confirm and fulfil orders
• Verify customer and order details
• Arrange shipping and delivery
• Provide order updates and customer support
• Process cancellations, returns, replacements and refunds
• Create and manage customer accounts
• Detect fraud, misuse, suspicious transactions and security threats
• Improve the Website, products and customer experience
• Maintain accounting, tax and transaction records
• Send service-related communications
• Respond to requests, complaints and legal claims
• Send promotional messages where permitted by law or with appropriate consent
• Comply with applicable legal and regulatory obligations
• Establish, exercise or defend legal rights

We will seek consent where required and will limit processing to lawful and legitimate purposes.

3. Marketing Communications

Where you have consented or where otherwise permitted by law, we may send you information about:

• New products
• Offers and discounts
• Restocked products
• Abandoned carts
• Brand updates
• Promotional campaigns

You may opt out of marketing emails by using the unsubscribe option in the communication or contacting us.

You may request that promotional WhatsApp or SMS messages stop by replying with an opt-out request or contacting our support team.

Even after opting out of marketing messages, you may continue to receive essential communications relating to orders, payments, delivery, refunds, account security or customer support.

4. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

• Keep products in your shopping cart
• Maintain login sessions
• Remember preferences
• Enable checkout functionality
• Analyse Website traffic and performance
• Prevent fraud and improve security
• Measure advertising effectiveness
• Personalise content and marketing

You may restrict or delete cookies through your browser settings. Disabling essential cookies may cause parts of the Website, cart or checkout to function incorrectly.

Where legally required, non-essential cookies will be used only after obtaining appropriate consent.

5. Sharing of Personal Information

We may share personal information only where reasonably necessary with:

• Payment gateways and financial-service providers
• Courier, logistics and fulfilment partners
• Website hosting, cloud-storage and technology providers
• Email, SMS, WhatsApp and customer-support providers
• Analytics, advertising and marketing-service providers
• Accountants, auditors, insurers, legal advisers and professional consultants
• Government authorities, regulators, courts and law-enforcement agencies where required
• A purchaser, investor or successor in connection with a merger, restructuring, acquisition or transfer of the business

These parties may process information only for the relevant services, contractual purposes or legal obligations applicable to them.

We do not sell personal information in exchange for money.

6. Delivery and Logistics Partners

To deliver your order, we may provide logistics partners with information such as:

• Customer name
• Shipping address
• Mobile number
• Order value
• Cash-on-delivery amount
• Package and delivery instructions

Courier partners may contact you for delivery coordination, address confirmation, identity verification or collection of cash-on-delivery payments.

7. Payment Security

Payments made through the Website may be processed by third-party payment providers. Their collection and use of payment information are governed by their own terms and privacy policies.

Veenora does not ask customers to share OTPs, UPI PINs, CVVs, banking passwords or complete card credentials through calls, email, WhatsApp or social media.

You are responsible for keeping your account credentials and payment authentication information secure.

8. Data Retention

We retain personal information only for as long as necessary to:

• Complete transactions and provide services
• Maintain order, accounting and tax records
• Resolve disputes and customer complaints
• Prevent fraud and abuse
• Enforce contractual rights
• Comply with legal and regulatory obligations

Information may be retained for a longer period where required by law, where a dispute is pending or where necessary to establish, exercise or defend legal claims.

When information is no longer required, we may securely delete, anonymise or restrict access to it.

9. Data Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse or alteration
• Unlawful disclosure
• Destruction
• Security breaches

However, no website, internet transmission, payment system or electronic-storage method is completely secure. We therefore cannot guarantee absolute security.

Customers must maintain the confidentiality of their login credentials and immediately notify us of suspected unauthorised account activity.

10. Data Breach Response

Where we become aware of a personal-data breach, we may take reasonable steps to:

• Investigate and contain the incident
• Secure affected systems
• Assess the nature and extent of the breach
• Notify affected individuals where required
• Notify the appropriate authority where required
• Take corrective and preventive action

Notifications may be provided through email, telephone, Website notice or another appropriate communication method.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request information about the personal data processed by us
• Request correction of inaccurate or incomplete information
• Request updating of outdated information
• Request deletion or erasure where legally permitted
• Withdraw consent for consent-based processing
• Opt out of promotional communications
• Raise a grievance regarding personal-data processing
• Nominate another individual to exercise applicable rights in the event of death or incapacity
• Seek available legal or regulatory remedies

We may request reasonable identity verification before processing a request.

Withdrawal of consent will not affect processing already carried out lawfully. It may also prevent us from continuing services that require the relevant information.

12. Requests for Correction or Deletion

Requests may be sent to:

Email: [privacy@veenora.in]
Subject: Privacy Request

Please include:

• Your full name
• Registered email address or mobile number
• Order number, where relevant
• A clear description of your request

We may retain certain information despite a deletion request where retention is required for taxation, accounting, fraud prevention, dispute resolution, legal compliance or the establishment or defence of legal claims.

13. Children’s Privacy

The Website is intended for persons legally capable of entering into a binding contract.

We do not knowingly seek to collect personal information directly from children in violation of applicable law. Where legally required, information relating to a child must be provided or authorised by the child’s parent or lawful guardian.

If you believe that a child’s personal information has been submitted without appropriate authorisation, contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

The Website may contain links to third-party websites, payment services, social-media platforms or applications.

We are not responsible for the privacy, security, content or practices of independent third parties. You should review their privacy policies before providing personal information.

15. Social Media, Reviews and User Content

Where you post a review, image, comment or other content publicly on the Website or tag Veenora on social media, that content may become publicly visible.

We may display reviews and customer-submitted content for legitimate promotional or customer-information purposes, subject to applicable consent and usage rights.

Do not publish personal, financial or confidential information in reviews or public comments.

16. International Processing

Some technology, analytics, hosting, communication or service providers may process or store information outside your state or outside India.

Where cross-border processing occurs, we will take reasonable steps to use service providers and safeguards consistent with applicable legal requirements and government restrictions.

17. Legal Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law, legal process or government requests
• Investigate fraud, cyber incidents or unlawful activity
• Protect the rights, safety and property of Veenora, customers or others
• Enforce our Terms and Conditions
• Respond to claims, disputes or court proceedings

18. Business Transfers

If Veenora or its business is reorganised, merged, acquired, sold or transferred, personal information may be transferred as part of the relevant business transaction, subject to applicable law and appropriate confidentiality obligations.

19. Automated Tools and Analytics

We may use analytics, fraud-detection, advertising and website-optimisation tools to understand user behaviour and improve operations.

These tools may use cookies, identifiers, device information and browsing activity. Where required, consent choices will be provided for non-essential tracking technologies.

We do not intend to make decisions producing significant legal effects solely through automated processing without appropriate safeguards where such safeguards are legally required.

20. Grievance Officer

For privacy concerns, complaints or requests, contact:

Grievance Officer: [Full Name]
Designation: Grievance Officer
Business: [Legal Business Name]
Address: [Full Postal Address]
Email: [grievance@veenora.in]
Phone: [Business Contact Number]
Working Hours: [Days and Hours]

We will review grievances and respond within the period required under applicable law.

21. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in:

• Law or regulation
• Business operations
• Website functionality
• Technology or security practices
• Third-party service providers

The revised policy will be posted on this page with an updated “Last Updated” date.

Material changes may also be communicated through the Website, email or another appropriate method.

Continued use of the Website after an updated policy becomes effective constitutes acknowledgement of the revised policy, subject to any additional consent required by law.

22. Contact Us

For questions about this Privacy Policy or the handling of personal information, contact:

Veenora
Operated by: VIVEK VENTURES
Registered Address:Shop no 03, Yashwant colony, D’Souza colony, College Road, Nashik 422005
Email: veenoraofficial@gmail.com

Phone: 7600968931
Website: www.veenora.in