At Veenora, we are committed to delivering premium-quality bags and accessories to our customers. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.
1. Returns
We only accept returns in the following cases:
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Product received is damaged
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Wrong product delivered
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Package received in tampered condition
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Product has a manufacturing defect
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Product missing from the order
To be eligible for a return:
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The issue must be reported within 48 hours of delivery
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Clear photos/videos of the product and packaging must be shared
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Product should remain unused and in original packaging with tags intact
2. Non-Returnable Items
The following items are not eligible for return or exchange:
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Used or damaged products after delivery
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Products returned without original packaging or tags
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Orders returned due to incorrect address provided by the customer
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Change of mind after purchase
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Minor variations in color or texture due to photography or screen settings
3. Refunds
Once your complaint is verified and approved, refunds will be processed within 5–7 business days.
Refunds may be issued through:
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Original payment method
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Bank transfer
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Store credit (if applicable)
4. Cancellation Policy
Orders can only be cancelled before they are processed or shipped.
Once an order has been dispatched, cancellation requests cannot be accepted.
5. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us immediately with:
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Order ID
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Photos/videos of the product
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Description of the issue
Our support team will review the request and provide a suitable resolution.
6. Contact Us
For any refund, return, or order-related queries, please contact:
Contact Email Address: veenoraofficial@gmail.com
Mobile/Whatsapp Number: 7600968931